not account ban. the GM reset the XP bar of a player, and the player got it restored after complaning via email. it was a few years back, it may still be in the forum somewhere...
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you can kick out partners anytime by clicking "leave" button - in the character screen.
choose your partners carefully because you will spend a lot of empyrean stones and time improving them!
see the next post.
to get godlike zhu ge liang you need to collect the 300 fragments from events to exchange for summon card.
then need to max out his star tech and saint tech before max out loyaty to get saint zhu ge liang.
fragments are different - need chaotic stone to exchange for it.