I started playing through a Time Warner Cable server in South Carolina, now through a Spectrum server in New York.
I also had a character named Viburnum in S35 but I never played as that character because it started on accident while I was figuring out the rules of the game.
When I got locked out of the account, Viburnum was in the American Wild West-themed town that appears after the fight against Dark Lord.
She's in the clan Corrupted.
When the second backup buddy was added to the game, the extra set of equipment didn't automatically appear for me. After I sent a bug report about it, I got a reply that the problem had been fixed and the equipment was indeed there.