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has anyone rolled more than 400 times... yes , definitely.basically anyone who has their premium characters* higher than deicide rank 16 had to! *(Shadow, Athena, Ares, Venus, Asteria, Pandora, etc)but the game doesnt seem to have a counter that guarantees a pack of 10 shards at 40k gold spend,not that i know of.the support staff (Angel) might know more on that topic,but getting such information disclosed might be difficult..very likely they would consider this a "trade secret".
There is indeed no guaranteed 10 pack after spending 40k gold.The last time I spent that much I got the 10 shards way earlier than those 400 rolls, so it's hard to tell. Considering how loosly everything in this game is worded ("rebate", really?) and how much the translation sucks my guess is that the probabilities work out in a way that it's very likely that you get 10 shards by the time you've rolled 400 times, but there's probably nothing there to make sure that you do.