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Paypal not able to proceed with recharge

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eli ridgway

  • Posts: 17
  • Joined: 2014-11-10 15:03

Paypal not able to proceed with recharge

Post2014-11-13 10:22


I've tried to 'Recharge' since yesterday and it seems that PayPal could not proceed with the payment.

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Goddess

  • Posts: 1329
  • Joined: 2014-05-14 5:49

Re: Paypal not able to proceed with recharge

Post2014-11-14 3:15

Seems like a lot of players complained about Paypal Recharge method lately, but when I try it here, it works normally.


We will contact our tech team and also try to contact Paypal to resolve this matter as soon as possible.

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eli ridgway

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Re: Paypal not able to proceed with recharge

Post2014-11-14 7:44

please do let me know once its resolved. 


thx

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Goddess

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Re: Paypal not able to proceed with recharge

Post2014-11-16 15:02

Hi there, we have contacted Paypal and also our tech team has confirmed that there currently no problem with Paypal recharge method.

Is there any way you can check if it's because of ip block? Can you use paypal with your current internet connection for other purchases?

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zen

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Re: Paypal not able to proceed with recharge

Post2014-11-28 14:18


Well I don't have any problem with 'Paypal' but instead I had problem with 'MOL' for recharging.


Just create an account with MOL, when top-up it show this.....


"Sorry, but we have noticed that your browser’s popup blocker is enabled.                                    

Because the reload application uses pop-up window, we recommend you disable the popup blocker before continuing.  

Click  How to disable your browser’s pop-up blocker? ",


which are not friendly user for recharging and need to disable the popup blocker with your browser which Paypal don't have this problem.

To do adjustment to disable popup blocker are not advisable to do!


So I would said this Promotion on MOL are stupid and troublesome!!!


IGN:-Romeo Brawdy

Server:- S4





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Goddess

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Re: Paypal not able to proceed with recharge

Post2014-11-29 5:11

Hi there,


Paypal recharge method and MOL recharge method has different ways of Recharging because these two are a different payment gateway. But rest assure that all Recharge method (gateway) that Carolgames have are tested and checked before released. 

As for your complain about disabling pop-up blocker, is there anyway you can disable it for a while to do purchases and enable it again after? Or you can probably use another browser to try to Recharge using MOL?


Thank you.

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zen

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Re: Paypal not able to proceed with recharge

Post2014-11-30 9:38

[quote="Goddess"]

Hi there,


Paypal recharge method and MOL recharge method has different ways of Recharging because these two are a different payment gateway. But rest assure that all Recharge method (gateway) that Carolgames have are tested and checked before released. 

As for your complain about disabling pop-up blocker, is there anyway you can disable it for a while to do purchases and enable it again after? Or you can probably use another browser to try to Recharge using MOL?


Thank you.

[/quote]


Well, I been said, It is too troublesome to disable then after transaction, enable again and further more I had try explorer, google chorme and Mozzilla Firefox. All having the same problem and MOL are hassle to use which are not popular with gobal gamers, maybe is ok recharging small amount of RM10 - RM30.00 which brought from 7/11. Nobody going carry cash of RM500-RM1k to buy from 7/11.


So, MOL super promotion are SUCKS!!!


You stated been tested out.

Well, you(Carolgames) never do survey on others games recharging gateways methods and how the feed back are.


*** Important for doing the recharging are to be safe for the gamers, so their account won't be hacked or been abuse by hackers.

Popup-blocker in the browser are important!!!


Tips for recharging with Paypal don't use or "ON" fake IP address software and they(Paypal) will detected it.

The transaction will block!


IGN:-Romeo Brawdy

Server:- S4


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gaekwong@gmail.com

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  • Joined: 2014-06-13 14:58

Re: Paypal not able to proceed with recharge

Post2014-11-30 19:26

Hi GM,


Look like to top-up MOL are risky, just wonder is it your team got commission kick back to do this promotion

and put us gamers in risk.


Well, it look more like 'MOL SUPER RISKY PROMOTION!!!'


Hope in future, your team put in 1st priorty for the safe guard of gamers recharging gateway methods

before doing any promotion.


Thank you.


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www.ctnabilah91@gmail.com

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  • Joined: 2014-11-04 16:52

not get bonus 10%

Post2014-12-01 15:41

hai gm..


mol topup evant end at 4 december..but why i not get a bonus 10%??


Event 1: Bonus 10% Gold MOL
Event Period: 28th November 00:00 – 4th December 23:59
During Event Period, Carolgames are giving out a 10% Gold bonus for all recharge via MOL (MOLPoints & MOLPoints PIN), 10% Gold bonus will be automatically added to any purchases. 10% Gold bonus will also increase your VIP Bar, so don’t miss it o


*this is proof of purchase history:

rder NumberDateTypeAmountGoldStatusDelete
en_flsg14042569732014-12-01 14:13MOLPoints-PIN20MYR600SucceedDelete
en_flsg13756624732014-11-30 22:16MOLPoints-PIN10MYR330SucceedDelete
en_flsg18460748702014-11-30 11:53MOLPoints-PIN10MYR330SucceedDelete
en_flsg18918120322014-11-28 12:18MOLPoints-PIN10MYR330SucceedDelete
en_flsg10355050532014-11-27 13:53MOLPoints-PIN10MYR300SucceedDelete
en_flsg17401421752014-11-25 13:44MOLPoints-PIN10MYR300SucceedDelete
en_flsg10940663262014-11-24 22:59MOLPoints-PIN10MYR300SucceedDelete


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Goddess

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Re: Paypal not able to proceed with recharge

Post2014-12-02 3:02

Hi everyone, thank you for your anthusiasm. But once again, rest assured that MOL Recharge has been tested by developer team to be proven safe and effective. 

Just for an example, some people claimed to not wanting to recharge using Paypal because it is "not safe". All Recharge method has been tested to be safe and secure. We understand that different people prefers different Recharge method, and it's perfectly ok. We just had 5% bonus Gold for Paypal for all October and early November (35 days), we also had 2x10% for all Recharge method on November for 3 days each. I know we can't actually be 100% fair for everyone, but ofcourse we're trying our best.


Thank you.

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