Jade Big Run Bug ?

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ian macrae
Posts: 5
Joined: 2017-12-19 10:06

Jade Big Run Bug ?

Post by ian macrae » 2018-01-04 3:09

Hi, just recharged twice in last hour or two and had enough Jade pendants for a 50 and 10 (Supreme and Advanced) award chests.Problem i had was a pop up occurred saying insufficient items to try buy these rewards which i did have !Nic is Grayson Dingle on S124 Lu Bu EST,4th Jan,2018.The chests were not in mail,nor inventory.Hope to see this sorted soon,cheers.

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Goddess
Posts: 1227
Joined: 2014-05-14 5:49

Re: Jade Big Run Bug ?

Post by Goddess » 2018-01-04 4:04

Hi there Grayson Dingle~We have checked into your account, during the event period you have recharged for 2,400 Gold, and you have spent 2,200 Gold.According to the event rules, you will get 1 Jade Pendant for every 100 Gold you spend, and 1 Jade Pendant for every 50 Gold you recharge.So you will get 48 Jade Pendant from Recharge and 22 Jade Pendant from Gold Spending.We have found on our record that you have used up all your Jade Pendants recently, that's why on the Ranking List you are Rank 4th with 70 Jade Pendants. ^^

ian macrae
Posts: 5
Joined: 2017-12-19 10:06

Re: Jade Big Run Bug ?

Post by ian macrae » 2018-01-04 4:18

Ranking list is not the reward for which the pendants (MONEY) are to receive !Magnifying glass shows rewards,care to explore where my rewards went to ?It took my pendants and gave me nothing for them,THE reason i posted here !!!!!!!

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Goddess
Posts: 1227
Joined: 2014-05-14 5:49

Re: Jade Big Run Bug ?

Post by Goddess » 2018-01-04 5:57

Hi there Ian~Sorry if I have misunderstood the question~ I am not talking about the Ranking List either, I am saying that it can serve as a proof that you have gotten the Jade Pendants~And, I thought you said you cannot exchange the giftbox and it says Insufficient Items.We have checked further and you have claimed your giftbox today on 21:59:59 EST which was 20x Golden Spirit Fragments, and you have opened the giftbox on 22:18:57 EST, please try to open your Warrior Spirit feature, your Golden Spirit Fragments have increased by 20 :)Thank you.

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