Problems with event special prizes

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Heraton_S137
Posts: 5
Joined: 2018-02-05 17:25

Problems with event special prizes

Post by Heraton_S137 » 2018-08-13 7:22

Good morning, in this special prizes event was not started on the schedule correctly on 08/13/2018 that it would be 01:00 hs it was started at 03:00 and during that time from 01:00 to 02:40 I spent between 10,500 and 12,000 gold, and when it came to take my special prizes, the expense marker was not showing or marking the amount I had already spent between that period, I would like you to solve this problem and make my rewards available Thanks in advance for your attention.

Goddess_S156
Posts: 1
Joined: 2018-08-13 7:02

Re: Problems with event special prizes

Post by Goddess_S156 » 2018-08-15 3:22

Hi there Heraton,

Yes, unfortunately, there was a malfunction in our system, we deeply apologize for this inconvenience :(
We see that you have already contacted our GM in the game, as discussed before, the uncounted amount of your Gold usage will be counted and the prizes will still be distributed after the event ends.

Thank you ^^

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